What makes us, us?

Monks is a professional, friendly and experienced firm of estate and letting agents with prominent offices in the county town of Shrewsbury and the popular market town of Wem. We aim to provide our clients with the highest level of service and integrity.

Monks pride itself on being a people centred business that operates with the highest integrity. The business attracts like-minded, loyal and committed people who strive to exceed their customer’s expectations. Whilst our strategy and ambitions for the business are important, they are only as good as our ability to deliver. This means our success is as much about how we do things, as what we do. That’s where our principles and values come in.

The following statements describe how we work together inside Monks to create a distinctive, smart, refreshingly different business – a tonic for tired house-hunters.

They remind us how we should behave. They help create a bond between colleagues and customers because, after all, we’re all here for the same reasons – to do the best job we can.

In a nutshell it all comes down to HOME – four words that define who, and what, we are:

Honest.

We’re straightforward, simple and easy to deal with. We treat people fairly, considerately and as equals. We make the complex business of moving house clear, concise and uncomplicated.

Original.

We’re ingenious. We’re innovative. We deliver. We lead the way in finding new homes, new sanctuaries for living. We’re non-conformist – we discard tired and outdated conventions, and strive for betterment in everything we do.

Motivated.

We have a drive, energy and enthusiasm to make a difference. To challenge. To make a change. To go the extra mile. To inspire and delight.

Empathetic.

We’re real, normal and human. We show we understand and care deeply. We respond to what you, our customers, want.

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